pipvip Privacy Policy
Your personal data matters. This Privacy Policy explains exactly what information pipvip collects, how it is used, and the steps we take to keep it secure at all times.
Our Commitment to Your Privacy
Last Updated: January 2026pipvip ("pipvip", "we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses or uses the pipvip Platform. This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, the parties with whom we may share it, and the rights you have in relation to your data.
By registering an account on pipvip or continuing to use our Platform, you acknowledge that you have read and understood this Privacy Policy. This document should be read alongside our Terms & Conditions, which together form the complete agreement governing your use of the pipvip services.
pipvip applies SSL encryption across all data transmissions on the Platform. We do not sell personal data to third parties for their own marketing purposes. All data processing is carried out with a lawful basis and in accordance with fair information practice principles.
Our Privacy Principles
SSL Encryption
Every session and transaction on pipvip is protected end-to-end by SSL encryption technology.
No Data Sales
pipvip never sells, rents, or trades your personal information to third-party marketers.
Purpose Limitation
Data is collected only for defined, legitimate purposes and is not used beyond those purposes without your consent.
Data Minimisation
We collect only what is necessary to provide our services securely and compliantly.
Your Rights
You have the right to access, correct, or delete personal data that pipvip holds about you.
Transparency
This policy is written in plain English so you always know exactly how your data is handled.
1. Information We Collect
1.1 Registration Data
When you create a pipvip account, we collect the information you provide during the registration process. This includes your mobile phone number, chosen username, password (stored in hashed form — never in plain text), and any additional verification information required to confirm your identity and age. Age verification is mandatory at pipvip; players must confirm they are 21 years of age or older before an account is activated.
1.2 Financial and Transaction Data
To process deposits and withdrawals, pipvip collects and retains records of financial transactions conducted through the Platform. This includes deposit amounts, withdrawal requests, payment method identifiers (for example, the bKash or Nagad mobile number used for a transaction), transaction timestamps, and transaction reference numbers. We do not store complete payment card numbers or full mobile banking PINs. Financial data is retained for the period required to comply with record-keeping obligations.
1.3 Identity Verification Data
In order to comply with know-your-customer (KYC) obligations and to verify that players meet the minimum age requirement of 21 years, pipvip may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence. This data is processed securely, stored in encrypted form, and accessed only by authorised personnel when required for verification or compliance purposes.
1.4 Usage and Technical Data
When you access the Platform, our servers automatically collect certain technical information. This includes your IP address, device type and operating system, browser type and version, pages visited, session duration, game activity logs, and referring URL. This information is used to maintain Platform security, detect fraudulent activity, improve service performance, and resolve technical issues.
1.5 Communications Data
If you contact pipvip customer support via email or any messaging channel, we retain records of that correspondence including your contact details, the content of your message, and our response. This allows us to maintain a history of support interactions and to provide consistent, informed assistance. Support correspondence is retained for a minimum period of twelve months.
1. 6 Cookies and Tracking Technologies
pipvip uses cookies and similar tracking technologies to operate the Platform effectively. Cookies help us remember your session, apply your preferences, and understand how players navigate the site. We use the following categories of cookies:
- Strictly necessary cookies — required for core Platform functionality such as maintaining your logged-in session and securing transactions.
- Performance cookies — collect anonymised data about how visitors use the Platform, enabling us to identify and fix technical issues.
- Preference cookies — remember choices you have made (such as display settings) to personalise your experience on return visits.
You may disable non-essential cookies through your browser settings. Disabling strictly necessary cookies may impair your ability to use the Platform.
2. How We Use Your Information
2.1 Account Management and Service Delivery
The primary purpose for which pipvip processes your personal data is to create and manage your player account, process deposits and withdrawals, deliver the games and betting services you request, and communicate important account-related information to you. Without processing this data, pipvip would be unable to provide its core services.
2.2 Security and Fraud Prevention
pipvip uses technical and transactional data to monitor for suspicious activity, detect and prevent fraud, identify multiple accounts held by the same individual, and protect the integrity of our Platform and player community. This processing is a legitimate and necessary function of operating a secure online betting service.
2.3 Regulatory Compliance
We may process and retain your data to the extent required to comply with applicable laws and regulations, including age verification requirements, anti-money-laundering (AML) obligations, and financial record-keeping requirements. Compliance-related data processing may require us to retain certain records for extended periods even after your account has been closed.
2.4 Responsible Gaming
pipvip uses player account data and behavioural patterns — including deposit frequency, session duration, and betting patterns — to identify players who may be at risk of problem gambling. Where such indicators are detected, we may proactively contact the player to offer responsible gaming resources or to apply protective measures in line with our Responsible Gaming policy. This processing is carried out in the interest of player welfare.
2.5 Service Improvement and Analytics
Aggregated and anonymised usage data is used internally to understand how players interact with the Platform, which games and features are most popular, and where improvements to the user experience can be made. This analytics processing does not involve identifiable personal data and is not shared with external parties.
2.6 Promotional Communications
With your consent, pipvip may contact you with information about promotions, bonuses, new game launches, and platform updates relevant to your activity. You may withdraw your consent to receive promotional communications at any time by contacting our support team at [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to withdrawal.
3. Sharing Your Information
3.1 Payment Processors
To facilitate deposits and withdrawals, pipvip shares the minimum necessary financial data with our payment processing partners, including mobile money operators (bKash, Nagad, Rocket, Upay) and card processing networks (Visa, Mastercard). These partners process your data solely to complete the requested transaction and are contractually bound to protect your information in accordance with applicable standards.
3.2 Identity Verification Providers
Where identity verification is required, pipvip may share relevant personal data with third-party KYC and age verification service providers. These providers act as data processors on our behalf and are prohibited from using your data for any purpose other than completing the verification service.
3.3 Game Software Providers
Certain game activity data (such as bet amounts, game session identifiers, and win/loss outcomes) is shared with our licensed game software providers — including Pragmatic Play, NetEnt, Evolution Gaming, Microgaming, Spribe, and Ezugi — to the extent necessary for the games to function correctly and for game integrity auditing purposes. These providers do not receive your full personal profile.
3.4 Legal and Regulatory Disclosure
pipvip may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised third parties where we are legally obliged to do so, or where disclosure is necessary to prevent or detect a serious crime, protect the safety of any person, or enforce our Terms & Conditions. We will notify you of any such disclosure where permitted by law.
3.5 Business Transfers
In the event that pipvip undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy prior to the transfer taking effect.
4. Data Retention
pipvip retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting, or reporting requirements.
In general terms, active player account data is retained for the full duration of the account relationship. Following account closure — whether initiated by the player or by pipvip — certain categories of data (including identity verification records and transaction histories) are retained for a minimum period of five years in order to comply with anti-money-laundering and financial record-keeping obligations.
Technical and usage logs are retained for a shorter period, typically no longer than twelve months, after which they are either deleted or anonymised. Anonymised data may be retained indefinitely for analytical purposes as it no longer constitutes personal data.
When personal data is no longer required and the applicable retention period has elapsed, pipvip deletes or destroys it securely using industry-standard data destruction processes.
5. Your Data Rights
As a pipvip player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected].
- Right of AccessYou may request a copy of the personal data that pipvip holds about you. We will respond to such requests within a reasonable timeframe and provide the information in a clear and accessible format.
- Right to RectificationIf you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic account information directly through your account settings, or contact support for assistance with other data.
- Right to ErasureYou may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. Please note that certain data must be retained for legal compliance reasons and cannot be deleted on request.
- Right to RestrictionIn certain circumstances, you may request that we restrict the processing of your personal data while a dispute or query is being resolved, rather than deleting it entirely.
- Right to Data PortabilityWhere processing is based on your consent or on a contractual relationship, you may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
- Right to ObjectYou have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where pipvip is relying on a legitimate interests basis, subject to our overriding legitimate grounds.
6. Data Security
pipvip implements a range of technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Hashed storage of passwords — your plaintext password is never stored or accessible to pipvip staff
- Access controls that limit employee access to personal data to those with a genuine operational need
- Regular internal security reviews and monitoring of Platform activity for anomalies
- Secure data storage infrastructure with regular backups and tested recovery procedures
While pipvip takes all reasonable precautions to protect your data, no system or transmission over the internet can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential and for logging out of your session when using shared or public devices. If you believe your pipvip account has been compromised, contact [email protected] immediately.
7. Players Under 21
The pipvip Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If pipvip becomes aware that personal data has been collected from a person under the minimum age requirement, that data will be deleted promptly and the associated account will be closed without return of any deposited funds.
If you are a parent or guardian and believe that a minor in your care has registered an account on pipvip, please contact us immediately at [email protected] so that we can take appropriate action.
8. Updates to This Policy
pipvip reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players via the contact details associated with their account and update the "Last Updated" date at the top of this document. Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how pipvip is protecting your information. The current version of this policy is always available on this page.
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data pipvip holds about you, please contact our support team. All privacy-related correspondence should be directed to [email protected]. We aim to acknowledge all privacy enquiries within two business days and to resolve them within a reasonable period thereafter.
Continue Exploring pipvip
Now that you have reviewed our Privacy Policy, explore everything the pipvip Platform has to offer. From cricket betting and slots to live casino games, pipvip is built with your security and enjoyment in mind.